Privacy policy
Last updated: 9 November 2026 · Applies to udsoftsol.com, udboard.com and the UDSOFTSOL platform
1. Who we are
UDSOFTSOL (OPC) PRIVATE LIMITED ("UDSOFTSOL", "we", "us") is a company incorporated in India, registered at #101, Plot No. 78, Narsi Greens, TNGOS Colony, Financial District, Gachibowli, Hyderabad, Telangana 500032. We develop and license carrier-grade VoIP software, including the UDSOFTSOL softswitch and billing platform and the UDBOARD business calling product.
For enquiries relating to this policy, contact us at sales@udsoftsol.com or write to us at the address above.
2. How we describe roles
Where you use UDBOARD or the platform as a business, we act as a processor of your personal data — we process it on your instructions and on your behalf. Where you interact with us directly — for example, you submit a demo request on this website — we act as a controller of that data.
This distinction matters: if you run a telecom service using our platform, the relationship between you and your own end users is yours. Our platform processes end-user data on your behalf, and your privacy notices to those end users are your responsibility. See our compliance and responsibility statement.
3. Data we collect
Information you give us
- Contact and identity data — your name, company name, business email address, phone number and any other details you provide when you request a demo, contact sales, or create a UDBOARD account.
- Enquiry content — the messages, product interests and volume estimates you submit, and any correspondence we exchange with you.
- Account and billing data — if you purchase a subscription, your billing details, transaction records and invoice history. We do not store full card numbers; payment details are processed directly by our payment gateway.
- Customer data processed for clients — subscriber, account, calling and billing records that clients and their end users place into the platform.
Information collected automatically
- Technical data — IP address, browser type and version, operating system, device type, referring pages and pages viewed.
- Usage data — interaction with the platform, log-in events and in-product actions, retained in the platform's operational logs.
- Cookies and local storage — session cookies required to operate the platform, and any analytics we elect to run on this website (see section 6).
What we do not collect
- We do not collect end-user call recordings or message content from client platforms unless a client has specifically configured and instructed that collection as a processor.
- We do not buy contact lists or purchase third-party marketing databases.
4. How we use personal data
- To respond to your enquiries, provide demonstrations, prepare quotations and onboard you as a client.
- To provide, secure, support and improve our products and services.
- To process subscriptions, issue invoices and manage the commercial relationship.
- To detect, investigate and prevent fraud, abuse, security incidents and misuse of the platform.
- To meet legal, tax, regulatory and record-keeping obligations.
- To send service communications and, where you have consented, product information. Every marketing communication includes an unsubscribe mechanism.
- To aggregate and analyse usage data in a form that does not identify you, in order to improve the platform.
5. Legal bases for processing
Where the GDPR, the UK GDPR or the EU ePrivacy rules apply, we rely on the following legal bases: performance of a contract for data required to deliver the services you have purchased; legitimate interests for responding to enquiries, securing our services, improving our products and understanding usage; consent for marketing communications and for non-essential cookies; and legal obligation for tax, accounting and regulatory record-keeping.
Where the Digital Personal Data Protection Act, 2023 (India) applies, we process personal data in accordance with its provisions, including the notice-and-consent framework for specified purposes.
6. Cookies
We use strictly necessary cookies to run the platform — they are required for authentication, session integrity and security, and cannot be switched off without breaking core functionality. If we introduce analytics or marketing cookies on this website, we will update this policy and request consent where the law requires it. You can control cookies in your browser settings at any time.
7. Who we share data with
We share personal data only where necessary, and only with:
- Service providers who host infrastructure, deliver email, process payments or provide support tooling, under contract and subject to confidentiality and security obligations.
- Professional advisers — auditors, accountants and lawyers, where required or appropriate.
- Authorities where disclosure is required by law, a valid court order, or a regulator with lawful authority.
- Your own end users — as instructed by you, where you are the controller, for example to generate invoices or display account balances in your customer portals.
We do not sell personal data. We do not share end-user customer data with other clients.
8. International transfers
Our primary operations are in India, and some of our service providers may process data outside India, including in the United States, European Economic Area and other jurisdictions. Where personal data is transferred internationally, we rely on an appropriate safeguard — such as standard contractual clauses, an adequacy decision, or another lawful transfer mechanism — and we take steps to ensure a comparable level of protection. In private cloud deployments, the platform runs in infrastructure you control, which further limits transfer.
9. Data retention
We keep personal data for as long as we need it for the purpose it was collected. In general: enquiries that do not become a client relationship are retained for up to 24 months; client records and transaction records for the period required by applicable tax and accounting law; and call detail records processed in client platforms for the retention period configured by that client. When data is no longer required, we delete or de-identify it.
10. How we protect data
- Encryption in transit using TLS across the platform and this website.
- Encryption at rest for customer data, passwords and backups.
- Role-based access control and per-tenant isolation, so staff and sub-resellers see only what they are entitled to.
- Strict control of trunk and carrier credentials, which remain within the client's own tenant.
- Logging and monitoring of administrative actions on platform instances.
- Regular backups and periodic review of our technical and organisational measures.
No system is perfectly secure. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, notify affected individuals.
11. Your rights
Subject to the law that applies to you, you may have the right to access the personal data we hold about you, to correct it, to have it erased or restricted, to object to or withdraw consent for processing, to data portability, and to be free of automated decision-making with legal or similarly significant effects. To exercise any of these, email sales@udsoftsol.com. We respond within the timeframe the applicable law requires. You also have the right to complain to your supervisory data protection authority.
12. Children's privacy
Our services are business and telecom services intended for organisations. They are not directed at children, and we do not knowingly collect personal data from children.
13. Third-party links and products
This website links to other UDSOFTSOL products such as UDBOARD, and to external sites such as our carrier providers' documentation. We are not responsible for the privacy practices of third-party sites, which are governed by their own policies.
14. Changes to this policy
We may update this policy to reflect changes in our products, operations or legal obligations. The "last updated" date at the top of this page shows the current version. Where a change materially affects how we use your data and you have consented to the relevant processing, we will notify you before the change takes effect.
15. Contact
Questions about this policy or our data practices:
sales@udsoftsol.com
UDSOFTSOL (OPC) PRIVATE LIMITED
#101, Plot No. 78, Narsi Greens, TNGOS Colony, Financial District, Gachibowli, Hyderabad, Telangana 500032
+91 8340 980 412